- Upon using our services, you acknowledge that you are of legal age, and an individual or person representing on behalf of your company. You must ensure all information you’ve provided is true and correct.
- Information will be collected upon your registration and will remain private. We use an email address for our marketing campaign to offer promotional information and deals.
- It is your responsibility to secure your log-in information when using a computer that might store your log-in info and password.
- We aim to meet your expectations and follow the instructions provided by you when you send a job. For a repeat job, we will follow the same instructions as previously submitted unless noted otherwise.
- If there is an error or mistake in our work due to circumstances that can’t be avoided or some type miscommunication, we will redo the work and meet the client’s needs at no extra cost. If for some reason the error or mistake was made by the client, The Pixel Pro has the right to charge the client the exact amount based on the job previously submitted.
- Our team are human and we made mistakes. However, if you are unsatisfied with our work or we fail to follow your instructions, we will redo the job until you are satisfied. All jobs that needs revision will be prioritized. No refunds are permitted for the sales already purchased or paid.
- The time starts ticking when we received the files submitted to us. Not the time you have placed an order.
- We don’t disclose any information collected from our user unless it is necessary or asked to comply with the law for a legal purpose. Disclosure of information might be necessary to protect the rights, interest or property of The Pixel Pro. It also includes the enforcement of this agreement.